Welcome to London Computer Centre Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a proposal, purchase IT products, or use our professional technology services.

By using our website or communicating with London Computer Centre Ltd, you agree to the practices described in this Privacy Policy.

We may collect:

• Personal Details: Name, company name, job title, email address, phone number, and business contact details.
• Enquiry & Proposal Data: Information you submit through contact forms, proposal requests, service enquiries, emails, calls, or business meetings.
• Service Requirement Data: Details related to IT projects, cabling, Wi-Fi and network transformation, AV and collaboration, IT procurement, managed IT support, asset management, helpdesk services, field force support, and AI consultancy requirements.
• Order & Transaction Data: Quotations, purchase orders, invoices, product details, delivery details, service history, support requests, and payment references.
• Website & Device Data: IP address, browser type, device information, pages visited, time spent on the website, referral source, and general analytics data collected through cookies or similar technologies.
• Communication Data: Messages, feedback, support queries, consultation notes, and records of communication with our team.

We use your information to:

• Respond to your enquiries, consultation requests, and proposal submissions.
• Prepare quotations, project recommendations, service proposals, and procurement options.
• Deliver IT projects, managed IT support, procurement, helpdesk services, asset management, AI consultancy, and related technology services.
• Manage customer relationships, service records, invoices, support tickets, and project communication.
• Improve our website, services, customer experience, internal operations, and business communication.
• Send important service updates, project communication, security notices, and business-related information.
• Comply with legal, tax, accounting, contractual, and regulatory obligations.

We do not sell or rent your personal information. We may share limited information only where necessary to operate our website, provide our services, fulfil business requirements, or comply with legal duties.

• Technology vendors, OEM partners, distributors, and suppliers for product procurement, warranty, licensing, and service delivery.
• Hosting, IT support, analytics, email, communication, payment, and CRM service providers.
• Courier, logistics, and field service partners where delivery or on-site service is required.
• Professional advisers such as accountants, auditors, insurers, legal advisers, and compliance consultants.
• Government authorities, regulators, or law enforcement where required by law.

Where possible, we ensure that third parties process information securely and only for the purpose for which it is shared.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction. These measures may include access controls, secure communication methods, internal policies, system monitoring, and limited access to personal data.

However, no internet-based system, email communication, or digital storage method can be guaranteed to be completely secure. We continue to review and improve our security practices.

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse traffic, remember preferences, and enhance user experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

Depending on applicable data protection laws, you may have the right to request access to your personal information, ask for correction of inaccurate data, request deletion, restrict processing, object to certain processing activities, request data portability, or withdraw consent where processing is based on consent.

To exercise your rights or raise a privacy-related request, please contact us at info@londoncc.co.uk.

Our website and services are intended for business users and adults. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including responding to enquiries, providing services, managing contracts, maintaining business records, resolving disputes, and meeting legal, tax, accounting, or regulatory requirements.

Where information is no longer required, we will delete, anonymise, or securely archive it in accordance with our internal procedures and applicable legal requirements.

Our website may contain links to third-party websites, vendor platforms, technology partners, or external resources. These websites are not controlled by London Computer Centre Ltd, and we are not responsible for their privacy practices, content, or security.

We recommend reviewing the privacy policies of any third-party websites before sharing personal information with them.

We may send business updates, service information, product updates, event communication, or relevant marketing messages where permitted by law or where you have shown interest in our services.

You can opt out of marketing communication at any time by following the unsubscribe instructions in our emails or by contacting us directly.

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business operations. Any updates will be posted on this page with the latest version of the policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

London Computer Centre Ltd
The Foundry, 77 Fulham Palace Road,
London W6 8AF
Email: info@londoncc.co.uk

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern. You may also have the right to raise a complaint with the relevant data protection authority.